At Ashkanany Supermarket LLC, customer satisfaction is our priority. If you are not satisfied with your purchase, we are here to help. Please review our refund policy below:

1. Eligibility for Refunds

• Refunds are available for products that are faulty, damaged, or incorrect at the time of delivery.
• To be eligible for a refund, the product must be unused, in the same condition that you received it, and in its original packaging (where applicable).
• Perishable items such as fresh produce, dairy, and meat products are only eligible for a refund if they are found to be defective or damaged upon delivery.

2. Timeframe for Refund Requests

• You must request a refund within 14 days of receiving your order.
• For perishable goods, refund requests must be made within 24 hours of receiving the order due to the nature of these products.

3. Refund Process

• To request a refund, please contact our customer service team at [Insert Contact Information] with your order number, proof of purchase, and details of the issue.
• Once your refund request is received and inspected, we will notify you of the status of your request.
• If your request is approved, the refund will be processed, and the amount will be credited back to your original method of payment within 7-10 business days.

4. Non-Refundable Items The following items are not eligible for refunds:

• Items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
• Items returned more than 14 days after delivery.
• Perishable goods that are not reported as damaged or faulty within 24 hours of delivery.

5. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us within 14 days of purchase.

6. Shipping Costs for Returns

• If the return is due to our error (e.g., incorrect or faulty items), we will cover the shipping costs.
• For all other returns, you will be responsible for the cost of return shipping.

7. Late or Missing Refunds

• If you haven’t received a refund within the specified timeframe, please first check your bank account or credit card statement.
• Then, contact your bank or credit card provider, as processing times may vary.
• If you’ve done this and still haven’t received your refund, please contact us at [Insert Contact Information].

8. Contact Us For any questions regarding refunds, please contact our customer service team at